Blackbrook Dental Practice at Lisieux Way in Taunton, England

Opening hours Closed now

Today: 08:30 am — 04:30 pm

Reviews about Blackbrook Dental Practice

• ✪ ✪ ✪ ✪ ✪
  Used this practice for a while, even though waiting times seems to always be 30 min past appointment, I do understand that delays occur. Unfortunately the reason I'm giving 1 stars is due to the poor organisation skills and lack of helpfulness from the reception staff. I had booked and appointment just over a month prior to my wedding to get one my tooth fixed due to being discoloured, the dentis was amazingly helpful and even told me to say the receptionist to book for the Fridays as they were told to leave them open for patients that needed my type of treatment. I had to wait a week as they said they had none for that Friday. Appointment was given for following Friday , I received a text confirmation and reminder, when I went in I was told that I did not have an appointment for that day , it had been in the previous Friday (that I was told in the first place that no appointments were available for), and was a fault in their system. Booked another appointment, once again went in and was told appointment wasn't until another day even though once again I had received the text message cofirmimg the same I was told previous time I had been there; I explained my situation, that only had 3 weeks until my wedding and I needed 3 sessions each 1 week apart so unless I did it the first session that day I would have never get it done on time. Receptionist told me there was nothing they could do as all booked up ( I had already paid the full amount for this service and had got given 2 wrong appointments and sent home when showed up for appointment) , so I just walked out rang my husband and had a full melt on down as felt like they were ruining my wedding and me feeling beautiful and comfortable on one of the most important days of my life. He went in spoke to them and they offered me an appointment the beginning of the following week meaning the treatment wouldn't be complete by my wedding. I was so angry that demanded a refund, unfortunately I feel like they ruined part of my happy day as I was unable to feel comfortable smiling for the pictures with my horrible front grey tooth. It's been 8 months since this happened and decided to not write a review then as I was very upset but even after all this time looking back of photos I feel failed by their staff to even get something as an appointment right in the first place. Can't fault the dentist just the front desk staff for their appalling ways, hope it has improved though as their customer service isn't great either. I would not recommend or use this practice in the near future unless they improve drastically and start getting better reviews from other of my friends and acquaintances
  by Daniela Sampaio

  July 27, 2017
• ✪ ✪ ✪ ✪ ✪
  The dentist is great and helped me a lot although the attitude of the staff on reception absolutely stinks. The woman huffed and puffed when she had to go on the computer to book me in again. I had one appointment postponed and they failed to contact me to tell me so I took time off work for no reason. The reception is like a youth club all discussing their own issues at the top of their voices. So unprofessional and I only continue my treatment there because the dentist is great and it's location is easy for me from work with time constraints. Hideous service.
  by George WESTERN

  June 16, 2017

Photo gallery of Blackbrook Dental Practice

About Blackbrook Dental Practice in Taunton